1. Introduction

This Privacy Policy explains how Mixel Studio, Inc. (“Mixel,” “we,” “our,” or “us”) collects, uses, and protects information when you access or use our website, web-based authoring tools, and related XR software and services (collectively, the “Services”).

We design our platform to support real-time, multi-device immersive experiences, and we are committed to handling data responsibly and transparently.

2. Information We Collect

2.1. Information You Provide

We may collect information you voluntarily provide, including:

• Name, email address, and organizational affiliation
• Account credentials and profile information
• Content you upload or create using the platform (e.g., 3D assets, configurations, session metadata)
• Communications with us (emails, support requests)

2.2. Information We Collect Automatically

When you use the Services, we may automatically collect limited technical data, such as:

• Device and browser information
• IP address and approximate location
• Session logs, timestamps, and usage patterns
• Network and performance diagnostics used to maintain reliability

This data is used primarily for operational stability, security, and debugging.

2.3. XR and Session Data

Depending on how the Services are used, we may process:

• Real-time session state (e.g., synchronization events, role assignments)
• Temporary streaming or relay metadata required to establish real-time connections

We do not collect biometric identifiers, medical data, or sensitive personal attributes through the platform.

3. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain the Services
• Enable collaborative and real-time XR sessions
• Communicate with users about updates or support
• Improve usability, reliability, and performance

4. Sharing and Disclosure

We may share information only in limited circumstances:

• With service providers who support infrastructure (e.g., hosting, networking), under confidentiality obligations
• To comply with legal obligations or lawful requests
• To protect the safety, rights, or property of users or the platform

We do not share user data for advertising purposes.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service and fulfill the purposes described in this policy. You may request deletion of your account and associated data.

6. Security

We implement reasonable administrative and technical safeguards designed to protect information from unauthorized access or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

7. Changes

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date.

8. Contact

For privacy-related questions or requests, please contact us via hello@mixelstudio.com.