Refund and Cancellation Policy

In short

• The Free plan is available indefinitely and needs no payment details, so you can evaluate OXR fully before you pay anything.
• Paid plans renew automatically until you cancel them.
• Subscription fees already paid are not refunded, except where the law requires it.
• You can cancel at any time, and your plan stays active until the end of the period you have already paid for.

1. Evaluate before you pay

Every OXR account begins on the Free plan. The Free plan has no time limit and does not require a payment method. It includes projects, cloud storage, live XR sessions, and published pages, so you can build and present real work before deciding whether a paid plan is right for you. We recommend doing so, because paid subscriptions are non-refundable as described below.

2. Automatic renewal

Paid subscriptions renew automatically. A monthly plan renews every month and an annual plan renews every twelve months, on the anniversary of your purchase, at the price then in effect for your plan. Renewal continues until you cancel.

You will receive an email reminder before an annual subscription renews. Renewal charges appear on your statement in the same way as your first payment.

3. Refunds

All subscription fees are final. We do not refund fees that have already been paid.

This includes the unused remainder of a billing period after you cancel, unused portions of a monthly allowance such as live XR sessions, and periods during which you did not use the service. Cancelling stops future charges; it does not reverse a charge already made.

This section applies except where a refund is required by the law that applies to you. Consumers in some jurisdictions, including the European Union and the United Kingdom, have statutory rights that cannot be limited by this policy. Nothing here affects those rights.

4. How to cancel

Cancel at any time from your OXR account: go to Account, then Subscription, then Manage. You can also cancel from the order management page linked on your receipt. Cancellation takes effect at the end of the period you have already paid for — there is nothing to time and no notice period.

5. What happens after a subscription ends

When a paid subscription ends, whether by cancellation or by non-payment, your account returns to the Free plan. Your projects, assets, and published content are not deleted. If you have more publicly reachable projects than the Free plan allows, the most recently updated ones stay reachable and the remainder stop being publicly accessible until you subscribe again or reduce how many you publish, share, or embed.

Deleting your account is different from ending a subscription: it permanently removes your projects, assets, and published content, and cancels any active subscription immediately. Deleted data cannot be restored, including if you later create a new account with the same email address.

6. Failed payments

If a renewal payment fails, we do not interrupt your service immediately. The payment is retried over the following days and you will be emailed a link to update your payment method. If payment is not completed after those attempts, the subscription is cancelled and the account returns to the Free plan as described above.

7. Payments and your statement

OXR is a product of Mixel Studio, Inc. Payments are processed by Stripe, and subscriptions purchased through our checkout are sold through Link, which acts as the merchant of record and handles applicable sales tax, VAT, and GST.

Because of this, the charge appears on your card or bank statement as LINK.COM* MIXEL STUDIO rather than as OXR. If you see that entry and are not sure what it is, it is your OXR subscription. Please contact us before disputing a charge with your bank — we can almost always resolve it faster than a dispute can.

8. Contact us

Questions about billing, cancellation, or this policy can be sent to hello@mixelstudio.com. We aim to reply within two business days.